Questions and answers

Ordering and payment

How do I pay?

Add items to your cart and choose Checkout. You pay on Stripe's secure checkout page by card. Your card details are typed on Stripe's page and never reach this site. Prices are in Australian dollars, and GST is not charged because we are not registered for GST.

My debit card has eftpos and Visa or Mastercard on it. Which network is used?

Whatever logo your card shows, a payment with a dual-network debit card might be processed through either network, often eftpos. This is how Stripe, our payment provider, routes Australian debit cards. It does not change the price you pay.

Do I need an account?

No. There are no customer accounts. Your cart and wishlist are kept in this browser on this device, and your receipt and tracking emails go to the email address you enter at checkout.

Is an item kept for me while it is in my cart?

Not while it sits in your cart, so the last copy can sell to someone else first. Once you choose Checkout, the items are held for you for 30 minutes while you are on the payment page. If you leave without paying, they are released.

Can I cancel my order?

You can cancel it until it is posted. Email hello@atsume.com.au and we will cancel it and refund you in full. Once an order is posted it cannot be cancelled. To fix a delivery address, email us straight away; we can change it if the order has not been posted. See returns and refunds and shipping.

Can I return something if I change my mind?

No. We do not offer refunds or exchanges for change of mind. If an item is faulty, damaged or not as described, we will put it right, and your rights under the Australian Consumer Law always apply. See returns and refunds.

Shipping and tracking

How much is shipping?

Tracked letter $7.00 for orders of single cards only (single-card orders over $100 go as a tracked parcel with Extra Cover instead), tracked parcel $12.00 for orders with a graded slab or sealed product, or Express $16.00 if you choose it at checkout. Standard shipping is free on orders of $100 or more. You pay one shipping charge per order. See shipping.

When will my order be posted?

In-stock orders are posted within 2 business days. Pre-orders are posted once the product is released and reaches us. An order with pre-order and in-stock items together is posted when everything is here.

Will I get a tracking number?

Yes. Every order is sent with tracking, and we email your tracking number when the order is posted.

Do you ship overseas?

Not yet. We ship within Australia only, and the checkout only accepts Australian delivery addresses.

Are expensive orders insured?

Orders over $100 that include a graded slab, and single-card orders over $100, are sent with Australia Post Extra Cover for their full value. Orders over $500 also need a signature on delivery. We pay for both.

Cards, slabs and sealed

What do NM, LP, MP and HP mean?

They are the condition of a raw card: NM Near Mint, LP Lightly Played, MP Moderately Played, HP Heavily Played. Each condition has its own price and stock on the listing. Our condition guide shows what each one allows.

How do I check a graded slab is genuine?

Every slab listing shows its cert number. Look the number up on the grading company's own website (each slab listing links to it) and check that the card, grade and label match. Slab grades come from the grading company, not from us: we stock slabs from PSA, Beckett (BGS), CGC Cards and TAG Grading.

Is sealed product factory sealed?

Yes. The cards inside packs are random, so not pulling a particular card is not a fault. Sealed product that arrives opened, resealed or damaged is a fault, and we will put it right.

Pre-orders

How do pre-orders work?

You pay when you place the pre-order, and it is posted once the product is released and reaches us. Release dates are set by the publisher and can move.

What if a release is delayed or cancelled?

If a release is delayed, we email you and you can keep your pre-order or ask for a full refund. If it is cancelled, or we receive less stock than expected and cannot fill your pre-order, we email you and refund you in full.

Selling, alerts and contact

Do you buy cards?

Yes: raw singles, graded slabs, sealed product and bulk. Add your items on the sell to us page and we email you an offer for the items we want. Every offer is confirmed when your items arrive, and you choose bank transfer or store credit.

What does Notify me do?

On a sold-out listing, Notify me lets you leave your email address so we can tell you when that item is back. We only use it for that. The sign-up at the bottom of each page is for news of new stock and pre-orders. See our privacy policy.

How do I contact you?

Email hello@atsume.com.au or use the form on the contact page. We answer emails within 1 to 2 business days. If it is about an order, please write from the email address you ordered with.